Noel Communications operates a Network Operations Center, NOC in Yakima Washington. The NOC is charged with proactively monitoring the network 24/7/365 from the protected environs of central Washington state. We monitor thousands of devices along with video surveillance of our facilities to ensure that our customers having actual humans in the same timezone paying attention to their service. Noel plans to expand the NOC as a service to others who also could benefit from network monitoring. We have extensive protocols regarding how to respond to individual alarms through escalating to C level staff.